Official product information
Two desks, two addresses, and a table telling you which one to use for what.
Written and reviewed by the BreathiZen Editorial Desk · Last updated September 22, 2026
Quick answer
For orders, tracking, changes and refunds, call the order desk on +1 (302) 200-3480. For anything about this website — corrections, privacy, press — email [email protected], Monday to Friday, 9:00am - 5:00pm ET. The office is 1166 Avenue of the Americas, Floor 7, New York, NY 10036, USA. Returns go to a different address: 245 Park Avenue, Floor 24, New York, NY 10167, USA.
Four routes
Two desks and two addresses. Using the right one is the difference between a refund taking two weeks and taking a month.
Orders, tracking, changes, refunds
Order desk - orders, tracking, changes and refunds. This is the number for anything to do with an order that has been placed: where it is, changing it, and claiming the money-back window. Have your order ID ready — it is in the order confirmation email.
Pages, typos, privacy, press
Monday to Friday, 9:00am - 5:00pm ET. This address handles this website: corrections, privacy requests, press enquiries and anything factually wrong on a page. It cannot process a refund — that has to go through the order desk by phone.
Correspondence
Breathizenlungs
1166 Avenue of the Americas, Floor 7
New York, NY 10036
USA
Do not send returns here. Returns have their own address.
Returns only
245 Park Avenue, Floor 24
New York, NY 10167
USA
Include your full name, the email on the order and your order ID inside the box.
Reference
| If you want to… | Use | Have ready |
|---|---|---|
| Track an order | Order desk, +1 (302) 200-3480 | Order ID or payment card |
| Change an address | Order desk, by phone, as early as possible | Order ID |
| Cancel an order | Order desk, before it ships | Order ID |
| Claim the money-back window | Order desk, then post the bottles | Order ID and the bottles |
| Check a lot number | Order desk | The lot from the bottle base and your order ID |
| Report a mistake on this site | [email protected] | The page address |
| Make a privacy request | [email protected] | The email you ordered with |
| Press or partnership | [email protected] | What you are writing about |
The honest section
There is no contact form on this page, and that is deliberate. A form adds a step between you and an answer, and it lets a company look contactable without being contactable. A phone number that answers and an email address that is monitored are the two things that actually work.
It is also, honestly, one of the few areas where this seller is clearly better than the category average. Plenty of supplement sites publish a web form and nothing else — no phone number, no office address, no separate returns address. Four published routes is unusual, and it is one of the reasons the support mark on our editorial scorecard is a nine.
The website desk is staffed Monday to Friday, 9:00am - 5:00pm ET. The order desk handles calls for orders. No published response-time target exists for either, so we are not going to invent one — if an email has gone unanswered for more than a couple of working days, the phone is faster.
Reference
| Route | Best for | Not for |
|---|---|---|
| Phone, +1 (302) 200-3480 | Anything attached to an order: tracking, changes, refunds, lot matching | Medical questions, or corrections to this website |
| Email, [email protected] | Website corrections, privacy requests, press | Refunds. This address cannot process one |
| Office post | Formal correspondence | Returns. They have a different address |
| Returns post | Bottles going back under the money-back window | Letters, or anything that needs a reply |
Practical
Have the order confirmation email open. It carries the two things the desk asks for first: the order ID and the email address the order was placed with. If you cannot find it, the card you paid on will usually do, though it takes longer.
Include the page address. “The price is wrong” is hard to act on; “the pricing page says X and the order page says Y” gets fixed the same day. Corrections move the last-updated date on that page forward, which is how you can tell the change was made.
Call first. A parcel that arrives at the returns address without a phone call having started the claim takes considerably longer to process, and a parcel with no name, email or order ID inside it is very difficult to match to anything at all.
Press enquiries, corrections and questions about how this site is written all go to the website desk. We answer questions about our method, our sources and our editorial scorecard, and the about page covers most of them in advance.
How it works
The order desk exists to handle money and parcels. The website desk exists to handle this site's text. Keeping them apart means a refund is never waiting behind a typo report, and a factual correction never gets lost in a queue of tracking enquiries.
It also means each one can honestly say what it cannot do. The website desk cannot process a refund, cannot see your order and cannot change an address. The order desk does not edit these pages and did not write them.
It is checked against the bottle label and the seller's product pack — the two sources every fact on this site comes from. If the page is wrong, it is corrected and its last-updated date moves forward, which is how you can confirm the change was made. If the page is right, we reply and say why, because “we checked and it is correct” is a useful answer too.
Three, in order: how much of each ingredient is in it, what the three-bottle kit costs, and whether the certificate behind BRE-7545-26-BR can be seen. The honest answer to all three is that these are not published to us and we have asked. They are the same three gaps listed across this site, and a reader asking them has read the label correctly.
Practical
Before you close this page, put two things in your phone: the order desk on +1 (302) 200-3480, and the website desk at [email protected]. Almost every question about this product resolves through one of those two, and looking them up in a hurry is what turns a five minute problem into an afternoon.
The third thing worth saving is the order confirmation email itself. It carries the order ID and the tracking number, and both desks will ask for the first thing before anything else can happen.
Questions
Email [email protected] and tell us the page. Corrections move the "last updated" date at the bottom of the page forward.
Call the order desk on +1 (302) 200-3480 with your order ID. Send returns to 245 Park Avenue, Floor 24, New York, NY 10167, USA with your full name, email and order ID in the box. Return postage is yours, and a tracked service protects you.
Call +1 (302) 200-3480 as soon as you can. Once a parcel is handed to the carrier it has to be returned instead.
Breathizenlungs is the U.S. stocking partner for BreathiZen. Pages are written and reviewed by the BreathiZen Editorial Desk. No individual doctor or reviewer is named here, because naming one we cannot verify would be worse than naming none.
Published prices run $49 to $89 a bottle with a 60-day money-back window. Order desk +1 (302) 200-3480.
60-day money-back window · ships from inside the US · order desk +1 (302) 200-3480